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Amy Your dispatcher

Summit Heating & Plumbing

In the last 30 days Amy answered 42 calls and booked 27 jobs, and £5,525 of completed work has come from those calls.

Requests 7 open · Tom 7 Jobs 3 to complete · next: Adam, Sat 14:00 Calls 2 today · 42 in the last 30 days
Completed work · last 30 days
£5,525
From 23 completed jobs · £240 average
£5,785 since starting
Plan usage8% used
81.4 of 1,000 minutes this month Resets Thu 01 Oct
Calls answered
42
Booked27
Logged (callback, not covered…)9
Check this call1
Nothing taken1
Hung up early4
Average length2.5 min
All time: 44 calls
Jobs booked
27
27 / 42calls ended in a booking
Completed work£5,525
Average job value£240
All time: 28 jobs booked, £5,785 of completed work
Booking rate
64%
27 / 42calls booked
Couldn't book (logged)9
Nothing taken or hung up5
All time rate: 64%
Minutes
106.0
81 / 1000plan minutes used
Average call2.5 min
Plan resetsThu 01 Oct
All time: 110.1 minutes
Recent calls2 today
Call log 44 since starting
All BookedLoggedCheck this callBooking failedOver plan minutesShort callNothing taken
WhenCustomerJobOutcomeLengthSummary
Fri 25 Sep, 02:20 Adam07700900114 Service Booked 3:18 BOOKED Sat 26 Sep, 13:00 Service job Adam - 07700 900114 65 Queens Road, M41 0RE Priority: STANDARD Problem (caller's words): Annual boiler service, all working fine
Fri 25 Sep, 01:26 Tom07700900353 Logged 0:58 LOGGED: callback requested First name: Tom Phone: 07700 900353 Notes: Wants a quote for moving a radiator
Thu 24 Sep, 04:06 David07700900959 Service Booked 4:03 BOOKED Fri 25 Sep, 13:00 Service job David - 07700 900959 73 Hollins Lane, M41 0RE Priority: STANDARD Problem (caller's words): Annual boiler service, all working fine
Wed 23 Sep, 15:39 Nadia07700900638 Breakdown Booked 3:51 BOOKED Thu 24 Sep, 08:00 Breakdown job Nadia - 07700 900638 41 Church Lane, M33 6LP Priority: STANDARD Problem (caller's words): No heating or hot water, boiler showing EA
Tue 22 Sep, 20:54 Ryan07700900193 Service Booked 3:53 BOOKED Wed 23 Sep, 13:00 Service job Ryan - 07700 900193 103 Mill Lane, SK4 3EW Priority: STANDARD Problem (caller's words): Annual boiler service, all working fine
Mon 21 Sep, 08:10 Chris07700900982 Breakdown Booked 3:23 BOOKED Tue 22 Sep, 08:00 Breakdown job Chris - 07700 900982 78 Hollins Lane, M33 6LP Priority: STANDARD Problem (caller's words): No heating or hot water, boiler showing F22
Sun 20 Sep, 22:33 Liam07700900395 Logged 0:53 LOGGED: callback requested First name: Liam Phone: 07700 900395 Notes: Wants a quote for moving a radiator
Sat 19 Sep, 14:51 Holly07700900792 Logged 0:49 LOGGED: not covered First name: Holly Phone: 07700 900792 Postcode: LS6 2AB
Sat 19 Sep, 02:26 Grace07700900938 Leak Booked 2:29 BOOKED Sat 19 Sep, 09:00 Leak job Grace - 07700 900938 175 Ashfield Road, BL9 5NR Priority: STANDARD Problem (caller's words): Water dripping through the kitchen ceiling, bucket under it
Fri 18 Sep, 07:05 —07700900774 Short call 0:18 Short call, nothing taken down. They may have hung up.
Thu 17 Sep, 08:08 Daniel07700900230 Logged 0:52 LOGGED: not covered First name: Daniel Phone: 07700 900230 Postcode: LS6 2AB
Tue 15 Sep, 08:45 Daniel07700900877 Breakdown Booked 3:58 BOOKED Wed 16 Sep, 08:00 Breakdown job Daniel - 07700 900877 49 Queens Road, BL9 5NR Priority: STANDARD Problem (caller's words): No heating or hot water, boiler showing F28
Sun 13 Sep, 21:07 Josh07700900798 Logged 1:07 LOGGED: callback requested First name: Josh Phone: 07700 900798 Notes: Wants a quote for moving a radiator
Sun 13 Sep, 10:02 Grace07700900524 Breakdown Booked 4:01 BOOKED Mon 14 Sep, 08:00 Breakdown job Grace - 07700 900524 161 Albert Street, SK4 3EW Priority: STANDARD Problem (caller's words): No heating or hot water, boiler showing EA
Sun 13 Sep, 04:04 James07700900952 Logged 0:55 LOGGED: not covered First name: James Phone: 07700 900952 Postcode: LS6 2AB
Sat 12 Sep, 22:58 —07700900876 Check this call 2:15 CHECK THIS CALL: the caller may have been told they're booked. Please call 07700 900876 back.
Fri 11 Sep, 17:21 Ryan07700900741 Logged 0:50 LOGGED: callback requested First name: Ryan Phone: 07700 900741 Notes: Wants a quote for moving a radiator
Fri 11 Sep, 13:24 Daniel07700900583 Breakdown Booked 3:28 BOOKED Sat 12 Sep, 08:00 Breakdown job Daniel - 07700 900583 153 Rectory Close, SK8 1DD Priority: STANDARD Problem (caller's words): No heating or hot water, boiler showing EA
Fri 11 Sep, 02:55 Mohammed07700900300 Breakdown Booked 3:59 BOOKED Sat 12 Sep, 08:00 Breakdown job Mohammed - 07700 900300 54 Queens Road, M21 9QT Priority: STANDARD Problem (caller's words): No heating or hot water, boiler showing L2
Fri 11 Sep, 02:16 Zara07700900991 Leak Booked 3:20 BOOKED Fri 11 Sep, 09:00 Leak job Zara - 07700 900991 13 Park Street, BL9 5NR Priority: STANDARD Problem (caller's words): Water dripping through the kitchen ceiling, bucket under it
Thu 10 Sep, 19:44 —07700900804 Short call 0:18 Short call, nothing taken down. They may have hung up.
Thu 10 Sep, 13:42 Laura07700900454 Breakdown Booked 3:12 BOOKED Fri 11 Sep, 08:00 Breakdown job Laura - 07700 900454 162 Victoria Road, OL9 7AB Priority: STANDARD Problem (caller's words): No heating or hot water, boiler showing F22
Thu 10 Sep, 09:15 Aisha07700900527 Service Booked 3:31 BOOKED Fri 11 Sep, 13:00 Service job Aisha - 07700 900527 131 Oak Avenue, M32 8JH Priority: STANDARD Problem (caller's words): Annual boiler service, all working fine
Thu 10 Sep, 01:31 Ben07700900501 Service Booked 3:02 BOOKED Fri 11 Sep, 13:00 Service job Ben - 07700 900501 93 Park Street, BL9 5NR Priority: STANDARD Problem (caller's words): Annual boiler service, all working fine
Tue 08 Sep, 17:54 Josh07700900373 Leak Booked 3:06 BOOKED Tue 08 Sep, 16:00 Leak job Josh - 07700 900373 90 Hollins Lane, BL9 5NR Priority: URGENT Problem (caller's words): Water dripping through the kitchen ceiling, bucket under it
Mon 07 Sep, 23:43 Ryan07700900708 Logged 1:05 LOGGED: callback requested First name: Ryan Phone: 07700 900708 Notes: Wants a quote for moving a radiator
Mon 07 Sep, 22:08 Aisha07700900270 Service Booked 2:51 BOOKED Tue 08 Sep, 13:00 Service job Aisha - 07700 900270 122 Victoria Road, M20 2AB Priority: STANDARD Problem (caller's words): Annual boiler service, all working fine
Mon 07 Sep, 19:57 Tom07700900768 Breakdown Booked 4:00 BOOKED Tue 08 Sep, 08:00 Breakdown job Tom - 07700 900768 158 Hollins Lane, M41 0RE Priority: STANDARD Problem (caller's words): No heating or hot water, boiler showing L2
Sat 05 Sep, 22:58 Holly07700900101 Service Booked 3:39 BOOKED Sun 06 Sep, 13:00 Service job Holly - 07700 900101 145 Rectory Close, M32 8JH Priority: STANDARD Problem (caller's words): Annual boiler service, all working fine
Fri 04 Sep, 09:02 —07700900609 Short call 0:18 Short call, nothing taken down. They may have hung up.
Thu 03 Sep, 16:24 —07700900427 Nothing taken 1:05 Call from 07700 900427 ended with nothing booked or logged. Worth a call back.
Thu 03 Sep, 11:32 Grace07700900178 Breakdown Booked 3:38 BOOKED Fri 04 Sep, 08:00 Breakdown job Grace - 07700 900178 155 Ashfield Road, M45 7TA Priority: STANDARD Problem (caller's words): No heating or hot water, boiler showing EA
Wed 02 Sep, 10:41 David07700900975 Breakdown Booked 3:01 BOOKED Thu 03 Sep, 08:00 Breakdown job David - 07700 900975 86 Kings Drive, OL9 7AB Priority: STANDARD Problem (caller's words): No heating or hot water, boiler showing L2
Mon 31 Aug, 14:06 —07700900997 Short call 0:18 Short call, nothing taken down. They may have hung up.
Mon 31 Aug, 02:03 Grace07700900713 Service Booked 3:28 BOOKED Tue 01 Sep, 13:00 Service job Grace - 07700 900713 101 Victoria Road, M33 6LP Priority: STANDARD Problem (caller's words): Annual boiler service, all working fine
Sun 30 Aug, 04:27 Daniel07700900867 Breakdown Booked 3:18 BOOKED Mon 31 Aug, 08:00 Breakdown job Daniel - 07700 900867 33 Hollins Lane, M20 2AB Priority: STANDARD Problem (caller's words): No heating or hot water, boiler showing F28
Sat 29 Aug, 04:48 Daniel07700900742 Breakdown Booked 3:28 BOOKED Sun 30 Aug, 08:00 Breakdown job Daniel - 07700 900742 131 Hollins Lane, M21 9QT Priority: STANDARD Problem (caller's words): No heating or hot water, boiler showing L2
Fri 28 Aug, 03:53 Daniel07700900197 Breakdown Booked 2:59 BOOKED Sat 29 Aug, 08:00 Breakdown job Daniel - 07700 900197 3 Victoria Road, M33 6LP Priority: STANDARD Problem (caller's words): No heating or hot water, boiler showing F22
Fri 28 Aug, 02:29 Tom07700900504 Logged 0:59 LOGGED: callback requested First name: Tom Phone: 07700 900504 Notes: Wants a quote for moving a radiator
Fri 28 Aug, 01:49 Laura07700900467 Service Booked 3:28 BOOKED Sat 29 Aug, 13:00 Service job Laura - 07700 900467 143 Queens Road, M20 2AB Priority: STANDARD Problem (caller's words): Annual boiler service, all working fine
Thu 27 Aug, 04:54 Sarah07700900133 Leak Booked 3:26 BOOKED Thu 27 Aug, 09:00 Leak job Sarah - 07700 900133 112 Oak Avenue, M20 2AB Priority: URGENT Problem (caller's words): Water dripping through the kitchen ceiling, bucket under it
Thu 27 Aug, 02:34 Chloe07700900879 Breakdown Booked 3:07 BOOKED Fri 28 Aug, 08:00 Breakdown job Chloe - 07700 900879 148 Victoria Road, SK4 3EW Priority: STANDARD Problem (caller's words): No heating or hot water, boiler showing L2
Wed 26 Aug, 09:40 Holly07700900841 Leak Booked 3:00 BOOKED Wed 26 Aug, 10:00 Leak job Holly - 07700 900841 103 Oak Avenue, M20 2AB Priority: URGENT Problem (caller's words): Water dripping through the kitchen ceiling, bucket under it
Wed 26 Aug, 08:26 —07700900943 Nothing taken 1:08 Call from 07700 900943 ended with nothing booked or logged. Worth a call back.